At Orecoy, we are committed to your satisfaction. Our return, refund, and exchange policies are designed to be clear, fair, and transparent in accordance with consumer protection standards.
1. Return Policy
- Eligibility: Returns are accepted within 28 days of the receipt. Items must be unused, in their original condition, and in the original packaging.
- How to Initiate a Return:
- Email us at [email protected] with your order number and reason for the return.
- We will provide you with a Return Authorization Number (RAN) and step-by-step return instructions.
- Return Shipping:
- For change-of-mind or non-defective returns, the customer is responsible for return shipping costs, which are non-refundable.
- For defective or incorrect items, Orecoy will cover all return shipping costs.
- Inspection & Approval:
- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund based on condition and eligibility.
2. Refund Policy
- Processing Time: Approved refunds will be issued within 3–5 business days to your original method of payment.
- Late or Missing Refunds:
- First, check your bank or credit card account.
- Then, contact your bank or credit card company—it may take time before your refund is officially posted.
- If you’ve done all this and still have not received your refund, please contact us at [email protected].
3. Exchange Policy
- Eligibility: We accept exchanges for items that are unused, undamaged, and returned in their original packaging.
- How to Initiate an Exchange:
- Contact [email protected] with your order number and details of the item you wish to exchange.
- We will provide a Return Authorization Number (RAN) and exchange instructions.
- Shipping Costs:
- Customers are responsible for return shipping costs in the case of voluntary exchanges.
- For defective or incorrect items, Orecoy will cover all return shipping costs.
4. Return Shipping Guidelines
- Always contact us at [email protected] to obtain your return authorization before sending any item back.
- For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
- Orecoy is not responsible for lost or damaged return shipments unless the item was returned due to damage or defect.
✅ Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us immediately at [email protected]. We will take full responsibility and provide a prepaid return label or arrange a replacement at no additional cost to you.