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Return & Refund Policy

At Orecoy, we value your satisfaction. Our return, refund, and exchange policies are designed to be clear, fair, and transparent in line with consumer protection standards.

1. Return Policy

Eligibility

  • You can return items within 30 days of receiving them.
  • Items must be unused, in their original condition, and in original packaging.

How to Start a Return

  1. Email support@orecoy.com with your order number and reason for return.
  2. We will send you a Return Authorization Number (RAN) and step-by-step return instructions.

Return Shipping Costs

  • For change-of-mind or non-defective returns, you pay the return shipping cost (non-refundable).
  • For defective or incorrect items, Orecoy covers all return shipping costs.

Inspection & Approval

  • Once we receive your return, we will inspect the item.
  • We will then notify you if your refund is approved or rejected based on the condition and eligibility.

2. Refund Policy

Processing Time

  • Approved refunds are issued within 3–8 business days to your original payment method.

If Your Refund is Delayed

  1. Check your bank or credit card account.
  2. Contact your bank or credit card provider, as posting times may vary.
  3. If you still have not received your refund, email support@orecoy.com.

3. Exchange Policy

Eligibility

  • We accept exchanges for items that are unused, undamaged, and in original packaging.

How to Start an Exchange

  1. Email support@orecoy.com with your order number and exchange details.
  2. We will send you a Return Authorization Number (RAN) and exchange instructions.

Shipping Costs

  • For voluntary exchanges, you cover the return shipping cost.
  • For defective or incorrect items, Orecoy covers all return shipping costs.

4. Return Shipping Guidelines

  • Always contact support@orecoy.com before sending items back.
  • Use a trackable shipping service or purchase shipping insurance.
  • Orecoy is not responsible for lost or damaged return shipments unless the return is due to damage or defect.

5. Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, contact us immediately at support@orecoy.com.
We will provide a prepaid return label or arrange a replacement at no cost to you.

Contact Us:
Address: 1563 North King St, Hampton, VA 23669, United States.
Phone: +1 (585) 500-1480
Email: support@orecoy.com
Working Hours: 8 AM – 6 PM (Mon – Sat) (EST)